FRAME will protect your privacy and safeguard your personal information.
FRAME’s privacy management practices comply with relevant laws and regulations, including data protection.
FRAME pledges to apply these Privacy Principles to all our interactions with you as you reach for the future you deserve.
FRAME is dedicated to protecting any personal information entrusted to us, from our first interaction onward. Privacy is fundamental to the way we do business.
FRAME has a privacy officer, who is responsible for overall privacy governance and data protection. All FRAME employees are trained on how to maintain your privacy and to answer any of your privacy questions or concerns.
If you have questions regarding privacy, please reach out.
FRAME can only use your personal information where we have the legal basis to do so. This includes sharing information outside of FRAME. We are legally able (or required) to use your personal information:
Under certain circumstances, FRAME may share your personal information with our parent organization or third parties.
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Only authorized FRAME employees with a legitimate business purpose may access your personal information. For example, when you call or email FRAME, designated employees will access your information to confirm your identity and assist you.
All FRAME employees are strictly prohibited from unauthorized use or disclosure of personal information. Failure to maintain FRAME’s privacy policies will result in disciplinary measures that may include dismissal.
Third-Party Service Suppliers
FRAME may use service providers in the regular performance of business, such as data processing, cheque-printing, research or marketing. These service providers may, at times, be responsible for processing or handling personal information. When this is the case, FRAME’s service providers are only given the information necessary to perform the services and are required by contract to adhere to FRAME’s privacy and security best practices.
Other Third Parties
FRAME only shares your personal information with other third parties as noted in your account agreement and accepted terms and conditions, or:
FRAME servers and services are operated out of Canada. This means your personal information is transmitted, stored or processed within your home country and is bound by the privacy and security laws and regulations of Canada.
Through your FRAME account, you will have access to transaction activity records via secure online sites, mailings or verified telephone inquiries.
For access to any personal information we may hold about you beyond what can be accessed in the channels noted above, you may submit a written request via [insert email]. To avoid delays, please provide detail enough to identify you and what information you are requesting.
There may be instances where access is restricted as permitted or required by law. Should this occur, we will advise you of the reasons for restricting access, subject to any legal or regulatory limitations.
You may request restriction, portability or removal of the personal data FRAME processes about you at any time by sending a request to email@example.com.
Please contact us with any questions about FRAME’s privacy policies.
FRAME collects personal information when you interact with us. These interactions include:
We also collect financial and other information about you from sources including:
We may collect personal information about you from third parties, according to their respective terms and conditions or privacy policies with you. These third parties may include:
FRAME will ask you to provide information that allows us to fulfill your service request, provide better service or offer you products and services in which we believe you may be interested.
FRAME will seek the information essential to fulfilling your service requests, including information:
FRAME wants to consistently improve our service offerings. We routinely refer to aggregated, non-personal information available through surveys, public archives and website analytics to help us understand the interests of our current and future clients and to manage our risks and operations.
FRAME may use your personal information for the purposes included in your account agreement or communicated with you when that information was collected. These uses include:
FRAME may communicate with you through various channels, including telephone, email, social media or mobile applications, using the contact information you have provided.
FRAME may send you information on products and services, including FRAME services and related third party products and services, but only in accordance with the communication choices you have made.
FRAME may create aggregated reports, including statistical reports, analysis and predictive models, rules and insights using anonymized information about you and other FRAME clients. FRAME may share aggregated reports with third parties. The information in these reports is not personal and cannot be used to identify you.
FRAME will always seek your consent before proceeding to use your personal information in a way that differs from your original intent.
Please note that FRAME will never share or use sensitive information, such as health records, for a purpose other than that of the original intent.
FRAME promises to do our best to ensure your information is accurate and complete and will keep your personal information for as long as required to comply with all business, legal and regulatory record keeping requirements and align with FRAME’s internal policies and retention schedules. This promise extends to FRAME’s online services and any new technologies we may employ.
We encourage you to keep your information with FRAME current because we make decisions based on the information we have available.
Contact FRAME at any time if you want to update or correct your personal information, or confirm its accuracy.